That Age-Old Taboo
(I’m autistic, and despite holding a customer service position, I’ve never been very good at conversing with people (I was hired primarily for my extensive knowledge of our products). After watching one of my coworkers easily strike up lively conversations with customers, I decide to try practicing my social skills with a customer who’s purchasing a DVD.)
Me: “Oh! I really need to watch this one. I’ve heard it’s excellent.”
Customer: “Yeah, it’s great! I first watched it back when I was, like, thirteen. I didn’t get most of the references back then.”
Me: “You saw it when you were thirteen? Wow, I didn’t know it had been around that long!”
(The customer was suddenly less enthusiastic for the rest of the transaction. I didn’t figure out what could have gone wrong until after he left. Then I decided it’d be best to stop practicing for the day.)
This story is part of our Autism roundup!
Question of the Week
Have you ever served a bad customer who got what they deserved?
