Thanks So Much, Mr. Helpful

, , , , | Working | April 23, 2021

At the last minute, a friend has invited us to stay in an extra room that they reserved at an area water park. The room is open due to their other friends deciding not to be guests, so we finish our activities and quickly drive up.

In the lobby, I walk up to the front desk and the older employee just stares at me, waiting for me to tell him what I want. I tell him that I am here to pick up keys and wristband while also telling him my name and my wife’s. I also tell him the name of the friend who invited us.

He stares at his screen for a bit before walking to the left to look for wristbands. He says he cannot find our names, so I go outside to try and contact my friends while my wife stays inside to talk to the older employee, who just looks anywhere but the computer and says we are not listed.

I find our friends and tell them what happened, and then I walk with them to the lobby where we encounter a different employee. We tell her the story and she looks at the computer and immediately finds our names. She also walks to the same drawers that the older employee had looked through and finds the wristbands at the top. She immediately apologizes as she wishes us a safe stay.

While we have a free room for a couple of days, the reviews also tell the tale of this resort; there are negative reviews of certain employees. My guess is that he was clocking off soon and wanted to look like he was working.

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