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Thanks For The Really Confusing Call

, , , , , | Working | July 4, 2022

I’m at home on my computer when my phone rings. Caller ID says it’s from a city a few hours away, but since I’ve had legitimate calls from there before, I pick up.

Automated Voice: “This is a call from [My Cell Provider]. Please stay on the line.”

I’m suspicious, but I stay on the line.

Caller #1: “Hello, this is [Provider]. Can I have your name, please?”

Me: *Still on guard* “[My Name].”

Caller #1: “And what is your [unintelligible] number?”

Me: “I’m sorry?”

The caller repeats himself, but I still don’t understand.

Me: “I’m sorry, I don’t know what that is.”

Caller #1: “Is it [last four digits of my phone number]?”

Me: “Oh, my phone number. Yes, it is.”

Caller #1: “We’re calling about your bill, for [amount].”

I look at the bill I received in the mail a few days ago.

Me: “Yes, it’s due in a couple of weeks.”

Caller #1: “Uh… yes… it’s due on the twenty-sixth.”

Me: “Right.”

Caller #1: “So, how can we help you?”

Me: “I don’t know. You called me.”

Caller #1: “Oh… uh… let me transfer you to someone who can help you.”

Me: “Okay…?”

After a short hold, someone else picks up.

Caller #2: “Hello, can I have your name, please?”

Me: “[My Name].”

Caller #2: “All right, so how can we help you?”

Me: *More amused than angry* “I don’t know. You people called me!”

Caller #2: “Oh. Let me look at your notes real quick…”

Me: “Okay…”

Um, why didn’t they check their notes before calling me?

He returned and explained that they were concerned that I hadn’t used my new phone much. I explained that I don’t make a lot of phone calls, preferring to text or use Internet messaging. He said he saw some calls and texts in my history. And I haven’t used a lot of my data, either, since I mainly connect to my home’s Wi-Fi.

He accepted this and said he’d remove the block on my account (Wait, they blocked my account? When? I got a text from my mom earlier that day. Also, what the h***? They blocked my account because I’m an introvert?) and I wouldn’t be receiving those calls anymore.

Funny how I’ll spend a half-hour preparing what I’m going to say when I have to call someone for even the littlest thing, but these people called me apparently without even checking to see why they’re calling me.

Question of the Week

What is the absolute most stupid thing you’ve heard a customer say?

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