Thanks For The Really Confusing Call

I’m at home on my computer when my phone rings. Caller ID says it’s from a city a few hours away, but since I’ve had legitimate calls from there before, I pick up.

Automated Voice: “This is a call from [My Cell Provider]. Please stay on the line.”

I’m suspicious, but I stay on the line.

Caller #1: “Hello, this is [Provider]. Can I have your name, please?”

Me: *Still on guard* “[My Name].”

Caller #1: “And what is your [unintelligible] number?”

Me: “I’m sorry?”

The caller repeats himself, but I still don’t understand.

Me: “I’m sorry, I don’t know what that is.”

Caller #1: “Is it [last four digits of my phone number]?”

Me: “Oh, my phone number. Yes, it is.”

Caller #1: “We’re calling about your bill, for [amount].”

I look at the bill I received in the mail a few days ago.

Me: “Yes, it’s due in a couple of weeks.”

Caller #1: “Uh… yes… it’s due on the twenty-sixth.”

Me: “Right.”

Caller #1: “So, how can we help you?”

Me: “I don’t know. You called me.”

Caller #1: “Oh… uh… let me transfer you to someone who can help you.”

Me: “Okay…?”

After a short hold, someone else picks up.

Caller #2: “Hello, can I have your name, please?”

Me: “[My Name].”

Caller #2: “All right, so how can we help you?”

Me: *More amused than angry* “I don’t know. You people called me!”

Caller #2: “Oh. Let me look at your notes real quick…”

Me: “Okay…”

Um, why didn’t they check their notes before calling me?

He returned and explained that they were concerned that I hadn’t used my new phone much. I explained that I don’t make a lot of phone calls, preferring to text or use Internet messaging. He said he saw some calls and texts in my history. And I haven’t used a lot of my data, either, since I mainly connect to my home’s Wi-Fi.

He accepted this and said he’d remove the block on my account (Wait, they blocked my account? When? I got a text from my mom earlier that day. Also, what the h***? They blocked my account because I’m an introvert?) and I wouldn’t be receiving those calls anymore.

Funny how I’ll spend a half-hour preparing what I’m going to say when I have to call someone for even the littlest thing, but these people called me apparently without even checking to see why they’re calling me.