Thanks For Sleeping On It, I Guess

, , , , , | Working | January 7, 2021

In 2018, as a high school graduation gift, I go on a solo trip to Spain and Portugal. During the Madrid leg of the trip, I have booked a room at a hotel for four days, with the plan to take a train on the fourth day to leave for Seville. On the evening of the second day, I have this interaction.

Receptionist: “Good evening. How was your last day here in Madrid?”

Me: “It was great, thank you… Wait, last day? I still have two more days.”

Receptionist: “Are you sure? You appear to have booked for two days only; you’ll have to leave tomorrow.”

Me: “Did I? I’m pretty sure I booked for four nights, not two.”

Receptionist: *Smugly* “Well, I surely didn’t mess up writing it down, so…”

Me: *Trying to keep calm* “Are you absolutely, 100% sure? Can’t you double-check?”

Receptionist: “I’m certain beyond doubt and I won’t check again. So, prepare to check out tomorrow.”

I’m worried and kind of scared. I can’t change my train’s reservation, and even if I could, there is no guarantee the hotel in Seville will have a room available, anyway. But, keeping my calm, I go to my room and pack up hurriedly. After a night of troubled sleep, I go on a hunt for a new place to stay for two nights, taking me the entire morning searching the Internet and making physical visits, leaving me almost one hundred euros poorer than anticipated. The same day, in the evening, I receive a call.

Receptionist: *Sheepish* “Hello? Are we talking to Mr. [My Name]?”

Me: “Yes, what is it now?”

Receptionist: “Turns out, you did book for four days… I mixed up the room numbers. My manager asked me if you’d like a refund for the inconvenience, or if you want your room back.” 

Me: *Barely suppressing my rage* “I’d like to have a refund; I’m certainly not going back after nearly spending 100€ for a new place to sleep in.”

I did get my refund eventually, though I definitely noted the receptionist’s behaviour in the review for the hotel.

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