Thanks For (Almost) Nothing

, , | Right | March 3, 2009

(I’ve just activated a cable channel for a woman and am ending the call.)

Me: “Is there anything else I can do for you, ma’am?”

Customer: “Yeah, how much was it again?”

Me: “It’s $4.01 a month, ma’am.”

Customer: “Why $4.01? Why not just four dollars?”

Me: “Ma’am, I only activate the channels, I don’t set the prices.”

Customer: “Well, that’s stupid. I don’t know if I want it anymore. It should only be four dollars.”

Me: “I can certainly put in a complaint for you.”

Customer: “Yeah, you do that. And you take it off and I don’t want to pay that fee for taking it off. It should only be four dollars!”

Me: “Look, ma’am, I’ll find twelve cents and mail it to you. That covers that one cent for a whole year. Can I have your address?”

Customer: “Have a nice day!”

(And then she hung up on me.)

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