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Thankful For That Last Call

, , , , , | Right | November 24, 2022

I work as an at-home technical support advisor for a popular electronics company. It is Thanksgiving Day, and for the first time in seven years, I get to spend it with my family. I am scheduled to clock out at 4:00 pm. At 3:20, I take a call from a very sweet, elderly woman. We resolve her issue in about fifteen minutes and we begin to just chat.

Caller: “Do they have you all working from home?”

Me: “Yes, ma’am. Most of our physical locations are still closed.”

Caller: “That’s good. Do you get to have dinner with your family?”

Me: “Yes! For the first time in seven years. I’m so excited.”

Caller: “Oh, that’s lovely! What time are you off?”

Me: “I’m off at four.”

Caller: “If someone calls just before the end of your shift, do you have to take the call?”

Me: “Yes, ma’am. And I won’t be able to clock out until that call has been resolved.”

Caller: “Oh. In that case…”

She asks me the most random questions. Can our earbuds hear our thoughts? Do they talk about us behind our backs while in their charging case? Why are they called smartphones when their intelligence is severely limited? It is hard not to laugh; she seems so serious. We ponder possible answers, and then…

Caller: “Well, my dear, I think it’s time we both join our families for dinner.”

It took me a moment to realize she had intentionally kept me on the phone so I wouldn’t have to take another call right before the end of my shift. It was officially 4:00 and she was clearing me to clock out on time.

My voice cracked as I practically declared my undying love for her. We wished each other happy holidays and ended the call.

I had a wonderful time with my family. I will always be incredibly grateful for that woman.

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