Thank You For Calling The North Pole
Me: “Good evening. You’re through to [My Name]. How can I help you?”
Customer: “I mean it. It’s really him!”
Me: “Excuse me?”
Customer: “It’s really Santa Claus!”
(I now realize the customer is speaking to someone on his end. I hear gasping on his end.)
Me: “Sir, did you redial this number by accident?”
Customer: *still talking to his child* “Yes, yes, Santa. Jack is being naughty.”
Me: “Put me on speaker.”
Customer: “Jack, Santa wants to talk to you.”
(Puts me on speaker.)
Me: *in my best Santa voice* “Ho ho ho, Jack, you be good now so your Dad will let me bring lots of presents to you this year.”
Tiny Voice: “Yes, Santa, I promise.”
(Clicks off speaker.)
Customer: “Thanks for that. Couldn’t get him to go to bed.”
Me: “No problem. Merry Christmas.”
Question of the Week
Have you ever served a bad customer who got what they deserved?