Thank God It’s To Go

, , , | Right | February 5, 2020

(I am a barista at a cafe. A young woman approaches the counter, furiously texting away on her phone.)

Me: “Good morning. What would you like today?”

Customer: *continues texting on her phone*

Me: *louder* “Good morning! What would you like today?”

Customer: *not looking up* “Latte!”

Me: “Okay, would you like that for here or to go?”

Customer: “Soy milk!”

Me: “Okay, and will that be for here or to go?”

Customer:Soy milk!

Me: *louder* “Would you like that for here or to go?

Customer: “Oh. To go.”

Me: “Okay. That will be [amount]. Are you paying cash or card?”

Customer: *annoyed* “I already said it’s to go!” 

Me:Cash or card?

(The customer wordlessly hands over her card so I take it, process the transaction, and then go to make her drink. The entire time, she remains transfixed on her phone, still texting away. On a whim, I decide to make an iced soy latte, as well, just in case.)

Me: *handing the woman her latte* “Here you are, miss.”

(The customer looks down at her drink, and then finally looks up at me for the first time.)

Customer: *angrily* “It was supposed to be iced!”

(What can I say? Called it!)

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