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Testing The Students And Your Patience

, , , , , | Healthy | January 7, 2021

I am a receptionist at a secondary school. This happens during December 2020, when we have several students and staff contracting a well-known illness. Every day, more students are having to go home and isolate and MOST of them are doing their best to stick to the rules.

The phone rings.

Me: “Hello, [School]. How can I help?”

Caller: “Hi, I’m the mother of [Student]. I’ve just had her test result back and it’s positive.”

Me: “Okay, I’m sorry to hear that. Thanks for letting us know. Could I speak to [Student] to get a list of her close friends as they will need to self-isolate?”

Caller: “What do you mean? She’s not here; she’s in school.”

Me: “Excuse me? You sent her into school whilst waiting for her test result?!”

After spending a few seconds headdesking, I told the parent to come and pick up her child immediately and rushed up to collect them. I realise the rules are confusing, but the guidance — and common sense — is clear that if you are tested, you need to stay at home until you get your result!