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Testing Positive For Not Listening

, , , , | Healthy | May 12, 2021

I work in customer service for a testing lab, mostly testing people who need a negative test for international travel. While we’re able to answer 99% of customers’ questions, we legally can’t give medical advice since we’re not medical professionals.

Customer: “I’m supposed to travel next week, but I also just got an email that I can get my vaccine this weekend. Will the vaccine affect my results? Should I get the vaccine or not?”

Me: “While we haven’t had any issues with the vaccines affecting our tests, it would be best to ask your doctor about whether you should get the vaccine before traveling. I’m not allowed to give medical advice to customers.” 

Customer: *Now yelling* “I’M NOT ASKING FOR MEDICAL ADVICE! I’M ASKING IF I SHOULD GET THE VACCINE OR NOT!”

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