TEN
(An older gentleman comes to my register.)
Me: “Good afternoon! How may I help you?”
Customer: “Ten!”
Me: “The meal? Or is that just the sandwich?”
Customer: “What?”
(I repeat myself, and tell him what the meal includes.)
Customer: “NO! I JUST WANT THE TEN!”
(While he does yell and he seems irritated, I don’t take offense. He might have trouble hearing, or he could be having a bad day. I can’t know. I can only be as kind as possible.)
Me: “Of course! Your [Burger] will be $5.19 today.”
Customer: “$5.19?
(I see that he has $5.10 in his hand.)
Me: “Yes, sir.”
Customer: “No. I just want the number ten!”
Me: “The number 10 is the [Burger]. Did you mean the ten-piece nuggets?”
(Some people do make this mistake, as that was the number 10 meal until about a month ago.)
Customer: *very agitated* “NO! THE TEN! IT’S RIGHT THERE!” *gestures to the menu board with all of our meals above my head*
(I am confused, since he doesn’t seem to want either item that would correspond to the number 10.)
Me: “Would that be the ten-piece nuggets or the [Burger]?”
Customer: “NO! TEN!” *storms off*
(I do feel bad for not understanding what he wanted, but I’m not sure what else I could have done there.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.