Telling Them Until You’re Blue In The Face
(I am colorblind, but everyone calls me “Fire” because of my supposedly fire-red hair. I see a short woman trying to reach a shirt on a high shelf, and I am tall enough to reach it.)
Me: “Hello, ma’am, can I help you with that?”
Customer: “I need that blue shirt up there.”
(She waves up in the general direction.)
Me: “Which shirt?”
Customer: “It’s the only blue one up there!”
Me: “Ma’am, you’re going to need to be more specific than that. I’m colorblind.”
Customer: *obviously ignoring me* “It’s the ONLY BLUE SHIRT!”
Me: “Ma’am! I’m COLORBLIND! I can’t see blue!”
Customer: “I need to speak with you manager!”
(I go and fetch my manager, after telling him what had happened.)
Manager: “What seems to be the problem, miss?”
Customer: “She won’t get me that blue shirt!”
Manager: “My coworker has told you already that she is colorblind, and therefore cannot see the color blue.”
Customer: “It’s B-L-U-E! HOW CAN YOU NOT SEE THAT?!”
Me: “It’s a medical condition, ma’am, I can’t see colors.”
Customer: *she turns to my manager* “You get it down!”
(He retrieves the shirt and looks at it.)
Manager: “You could have just told her that it was the shirt with a heart on the front. Or you could have LISTENED when she told you multiple times that she was colorblind. Now, will that be all today?”
Customer: “Yes.”
(The woman looks incredibly angry, but I take her over to check out, and she looks down at my name tag.)
Customer: “Fire? What kind of a name is that?”
Me: “It’s a nickname, ma’am, because of my red hair.”
Customer: “You said that you were colorblind! You’re a liar! How do you know that your hair is red?”
Me: “A lot of people have told me what color my hair is.”
Customer: “Oh…”
(She picks up her bag and walks out of the store.)
Manager: “Some people just have no clue how to listen.”
Question of the Week
Have you ever served a bad customer who got what they deserved?