Televisually Impaired
(I’m ringing to cancel my TV packages.)
Me: “Hi, yes, can I cancel my account please?”
Cancellation Department: “I’m sorry to hear that; can I ask why?”
Me: “I pay a considerable amount of money, and there is never anything on.”
Cancellation Department: “What about the other people in your house; won’t they want to watch TV?”
Me: “I speak for my family and pay the bills; I would like to cancel.”
Cancellation Department: “What about half-price movies?”
Me: “Nope, not interested.”
Cancellation Department: “Half-price sports?”
Me: “Nope.”
Cancellation Department: “Free Formula One?”
Me: “I am not interested; I want to cancel.”
Cancellation Department: “What about HD channels?”
Me: “Nope.”
Cancellation Department: “We have catch up services.”
Me: “That is free to everyone, and we have it on our smart TV.”
Cancellation Department: “We could upgrade your TV equip—”
Me: “Nope, no and no!”
Cancellation Department: “I don’t know what you want from me!”
Me: “I want you to cancel my TV packages please!”
Question of the Week
Have you ever met a customer who thought the world revolved around them?