Technology: The Next Generation Gap
(My mother is trying to forward an email to one of her friends and she wants to insert a message. She isn’t good with technology and grammar.)
Mother: “How do I put message here?”
Me: “You have to click on the message in order to type.”
Mother: “Where is message?”
(I take a quick glance at her computer and I see that the cursor is directly on it.)
Me: “Mom, you just need to click.”
Mother: “So I click enter?”
Me: “No, on the mouse.”
Mother: “YOU NEED TO COME HERE! THERE IS A LOT ON MY HEAD! I DON’T KNOW WHAT YOU ARE TALKING ABOUT!”
(I just reach over and hit the left mouse button without moving it.)
Mother: “Oh, the mouse.”
Me: *face-palm*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.