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Technology Makes Everything Easier!

, , , , , | Working | June 30, 2021

I go to a fast food chain location I’m not familiar with to wait to meet somebody. There’s a small queue but I see self-ordering machines. I’ve never seen one before, so I go to have a look. All I want is a coffee.

I go through the ordering process, and when it’s time for payment information, I have the choice of credit, debit, or cash. Again, it’s only for a coffee, and I have loose change in my pocket, so I select cash.

The receipt prints out, and as I turn around, I see my order number appearing on the screen.

Then I wait… and wait… and notice that other order numbers, higher than mine, are going over. Mine doesn’t move down. I get in line and wait, and when I finally reach the cashier, I hand her my receipt.

Me: “Silly, but my order isn’t coming down. Is there a problem with the self-ordering machines?”

Cashier: “No, sir. Since you select cash, you have to pay before we make it. All you have to do is take your place in the queue and we’ll make it after you pay.”

Me: “Oh… then what’s the use of the cash option on the self-ordering terminals if we have to make the queue and then wait for our order to be made anyway?”

Cashier: *Blinks a few times* “I… I don’t know, sir. They’ve just been installed. That’s what we were told to do.”

I don’t know if that was really the rule sent by corporate or something misunderstood by the employees and manager, but I’ve never used the self-ordering machines for a cash order since.

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