Unfiltered Story #67376

Florida | Unfiltered | December 2, 2016

(I work at a call center for a computer manufacturer’s top-tier consumer tech support. This customer’s laptop has a bad screen, and she’s been talking to co-workers the whole time we’ve been troubleshooting.)

Customer: No, it’s not turning any colors.

(She goes back to chatting with her co-workers.)

Me: Good, with everything else we’ve done so far, that means we’ll need to have someone come out and replace the screen, and I’ll throw in the LCD cables just to be sure, because those could be bad as well.

Customer: Sure, sure, whatever.

(Back to chatting again.)

Me: The technician will pick up the parts in the morning and will call you no later than 12 pm to schedule a time with you. What’s the best number for them to call?

(I collect the customer’s contact info for the onsite dispatch and set it up. I have to confirm the phone number with her three times and the address twice because she’s only halfway paying attention.)

Me: Alright, I just sent you the confirmation email for your dispatch tomorrow. Is there anything else I can answer for you?

Customer: So what time will my service be?

Me: Well, as I explained earlier, the technician will call you no later than 12 to schedule the call with you, then-

Customer: I THOUGHT THAT’S WHAT I WAS CALLING IN FOR, YOU ARE SO USELESS *click*

Me: ….. Thank you for choosing [company name].

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