You And The Tech Are Not In Alignment

, , , , , , | Working | November 29, 2017

Me: “I need the oil changed. And also, I think you’d better check the alignment, as I bounced off a curb pretty hard recently.”

(I sit in the waiting room. Within 20 minutes, I’m called to the service desk.)

Service Guy: “Your car’s ready. You owe [low amount].”

Me: “Are you sure? There hasn’t been time to check the alignment, and you haven’t charged me for it.”

Service Guy: “I don’t know about that. You’d have to talk with the technician.”

Me: “Could I talk to the service manager, please?”

Service Guy: “He’s not here.”

Me: “Then I’d like to talk to the technician, please.”

(He looks a bit startled, but gets the tech from the back.)

Me: “I asked to have the alignment checked. Did you do it?”

Tech: “Yeah.”

Me: “I don’t see anything on the paperwork documenting that.”

Tech: “We had it up on the rack to change the oil, and I looked at the alignment. It’s fine.”

Me: “You know, I’m pretty sure checking the alignment is a lot more complicated than that.”

Tech: *condescendingly* “Lady, I looked at it! It’s fine!”

Me: “Would you put that in writing?” *I turn over the paperwork and hand it to him, with a pen*

Tech: “Sure!”

Tech: *writes* “I looked at the alignment and it’s fine.”

Me: “Be sure to sign that, please.”

(He did. I thanked them, paid, and left. The next morning I called and talked to the service manager, explaining what I was told. He asked me to bring the car back in, which I did at my convenience. End of story: free alignment check, and free realignment, because it was way off. And I’m guessing the tech learned not to sign things he wasn’t certain of!)

1 Thumbs
811