Taxing Taxing, Part 9

, , , , | Right | April 2, 2021

I’m very patient with people not necessarily knowing how to use a Point-of-Sale system. That being said, maybe listen to my instructions.

Customer: “This will be Tax Exempt.”

Contractors can get this status.

Me: “All right, what’s your information?”

As I’m inputting his information, he swipes his card early. When I hit “total,” it will jump straight to, “Is this amount correct?” and I can’t stop it unless he selects no. I hit “total” and the tax exempt status doesn’t apply like it should have.

Me: “Okay, so it looks like the tax exemption didn’t apply like it should have; could you please hit ‘no’?”

Customer: “Oh, sure thing.”

Me: “All right, thank you. Now I’m going to try and apply it again; please do not swipe your card until after I have confirmed the tax exemption is applied.”

Customer: “Got it.”

I try to apply the tax exemption and, sure enough, he swipes his card early… again. But surely, he won’t. Yes, before I can say, “Nope, it didn’t go through,” he has hit, “Yes, this amount is correct.” 

Customer: “Hey, wait a minute!”

He points at his receipt.

Customer: “This says I was charged tax! I wasn’t supposed to be charged tax!”

Me: “Which is why I asked you to not swipe early so that I could confirm it worked.”

Customer: “But you didn’t tell me not to the second time!”

I ended up having to send him to customer service to get his taxes refunded which, according to my coworker, led to him ranting about my “incompetence.”

I’m not sure what I could have done more to make him follow basic directions.

Related:
Taxing Taxing, Part 8
Taxing Taxing, Part 7
Taxing Taxing, Part 6
Taxing Taxing, Part 5
Taxing Taxing, Part 4

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