The Taxing Nature Of Geography
(I work at a rather well known mall in my city. A woman comes up to the counter with an item. She’s very pleasant while I ring up her one lone item. I tell her the price and she stares at me confused.)
Customer: “No, the price is [price].”
(This happens a lot at our mall because in many foreign countries the tax is included on the price tag so I explain.)
Me: “Yes, ma’am. But there’s tax on this item. So it’s actually [price].”
Customer: “But I’m from Nigeria!”
Me: “Yes, ma’am. And I hope you’re having a lovely visit . But it’s still [price]”
Customer: “No. How much is it because I’m from Nigeria?”
Me: “In this store, it’s the same price wherever a person is from. Will you paying with cash or credit today?”
(The customer grumpily hands me her credit card. The card is unsigned and company policy dictates I request photo ID. I confirm her identity, return her license, and swipe the card.)
Customer: “But I’m from Nigeria!”
Me: “Yes, ma’am. Please sign here. Thank you very much. Enjoy the rest of your evening.”
(According to her driver’s license, Ms. Nigeria lived closer to the building than I did.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.