Taxing Faxing, Part 7
Me: “Hi, [Cake Shop]. How may I help you?”
Caller: “Yeah, hi, do you have cake boxes?”
Me: “Like the ones we put the sold cakes into?”
Caller: “Yeah, but do you have just plain coloured ones?”
Me: “No, sorry. We only have ones with the company’s logo on it.”
Caller: “Well, can you order one? I told my friend that I got a special cake shop to make the cake, but I made it, and all I need is a plain box.”
Me: “Sorry, we can’t do that.”
Caller: “Okay, then, I’ll just get the one with a logo. Can you mail it?”
Me: “No, that’s not store policy. Customers have to collect it themselves.”
Caller: “Well, then just fax it to me.” *tells me his number – and before I can respond* “Thank you!” *hangs up*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
