Taxing Faxing, Part 5
Customer: “Can you make a copy of my fax papers?”
Me: “Sure.”
Customer: “Okay, now fax them.”
(I go over to the fax machine and send them; I come back with the papers.)
Customer: “I thought you were going to fax my papers?”
Me: “I just did.”
Customer: “Then why are the papers in your hands still?”
Me: “What are you talking about?”
Customer: “When you fax something, it sends the papers to them instantly doesn’t it?”
Me: “Yes, because it scans them and sends it.”
Customer: “Oh, I thought it sent the papers instantly to the number.”
Me: “Phone lines can’t do that.”
Customer: “Well, I guess I didn’t need the copies, then. Do I still have to pay for them if I give them back to you to get rid of?”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.