Taxing Faxing, Part 4
Customer: “Yeah, hi, I just called earlier to have a report faxed. It hasn’t come through yet.”
Me: “I already sent that out to you, but I can send another copy if you’d like.”
Customer: “Hmm. You think it could be my end?”
Me: “Let’s check the basics. Have you received faxes earlier? Is it plugged in?”
Customer: “Oh, here’s the problem! The paper isn’t loaded!”
Me: “Okay! Fill it up and I’ll send it again.”
Customer: “Um, I don’t seem to have any paper here. Could you fax me some paper so I could load it with it before you fax the report?”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
