Taxing Faxing, Part 28
A customer wants a document sent by fax. Even if there are more modern ways, this is no odd request and since there is an appropriate number in his contact details, I do as I am told.
Several hours later, the customer calls again.
Me: “This is [Insurance Office]. You’re talking to [My Name]. How may I help you?”
Customer: “Yes, this is [Customer]. I wanted you to send me a fax but I didn’t get one.”
I know it was sent; I have the proof right next to me.
Me: “Well, I sent it right after you called. It should be there.”
Customer: “But I didn’t get it.”
Me: “Okay, no problem Mr. [Customer]. I’ll send it again. Just to be sure, would you please tell me the right number again?”
Customer: “Of course. It is [email address].”
Me: “…”
Related:
Taxing Faxing, Part 27
Taxing Faxing, Part 26
Taxing Faxing, Part 25
Taxing Faxing, Part 24
Taxing Faxing, Part 23
Question of the Week
What is the absolute most stupid thing you’ve heard a customer say?
