Taxing Faxing, Part 28
A customer wants a document sent by fax. Even if there are more modern ways, this is no odd request and since there is an appropriate number in his contact details, I do as I am told.
Several hours later, the customer calls again.
Me: “This is [Insurance Office]. You’re talking to [My Name]. How may I help you?”
Customer: “Yes, this is [Customer]. I wanted you to send me a fax but I didn’t get one.”
I know it was sent; I have the proof right next to me.
Me: “Well, I sent it right after you called. It should be there.”
Customer: “But I didn’t get it.”
Me: “Okay, no problem Mr. [Customer]. I’ll send it again. Just to be sure, would you please tell me the right number again?”
Customer: “Of course. It is [email address].”
Me: “…”
Related:
Taxing Faxing, Part 27
Taxing Faxing, Part 26
Taxing Faxing, Part 25
Taxing Faxing, Part 24
Taxing Faxing, Part 23
