Taxing Faxing, Part 28

, , , | Right | July 17, 2020

A customer wants a document sent by fax. Even if there are more modern ways, this is no odd request and since there is an appropriate number in his contact details, I do as I am told.

Several hours later, the customer calls again.

Me: “This is [Insurance Office]. You’re talking to [My Name]. How may I help you?”

Customer: “Yes, this is [Customer]. I wanted you to send me a fax but I didn’t get one.”

I know it was sent; I have the proof right next to me.

Me: “Well, I sent it right after you called. It should be there.”

Customer: “But I didn’t get it.”

Me: “Okay, no problem Mr. [Customer]. I’ll send it again. Just to be sure, would you please tell me the right number again?”

Customer: “Of course. It is [email address].”

Me: “…”

Related:
Taxing Faxing, Part 27
Taxing Faxing, Part 26
Taxing Faxing, Part 25
Taxing Faxing, Part 24
Taxing Faxing, Part 23

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