Taxing Faxing, Part 20
Customer: “Can you fax something for me?”
Me: “It’s actually a self-serve fax, but I can show you how it works.”
Customer: “Okay.”
Me: “It’s really easy. You don’t have to press any special buttons first, or pick up the phone or anything. All you have to do first is dial the number. If it’s toll free or long distance, you need to dial the one first, just like a phone.”
Customer: “I’m confused.”
Me: “All you have to do is dial the number.”
Customer: “I’m still confused.”
Me: “Just dial the number.”
Customer: “Well, how do I do that when the number’s on the paper I’m faxing!?”
Me: “You don’t have to put the paper in first, you can do that after you’ve dialed.”
Customer: “What?”
Me: “Right now, all you need to do is dial the number.”
(I swear people are this ignorant on purpose.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
