Taxing Faxing, Part 19

| Right | February 1, 2017

(I repair office machines. If a customer calls for service and they are not under contract, we charge a $90 fee, hourly and parts fees, and mileage if the distance is over 30 miles from the office. It’s to make them see what a great deal being under contract is. I get a call from a secretary that their fax machine wont print out faxes. We get this a lot so I ask her to make sure the paper roll is not in backwards (the old machines run off of a roll of paper instead of sheets). She assures me it isn’t. I tell her it will be over $200 for the me to even come look at it so I ask her to check again. She is adamant that the paper is in right and is insulted that I would even insinuate that she is too stupid to know whether or not the paper is in backwards. I tell her I would be down in the afternoon. When I get there the secretary shows me the machine. I step up, remove the paper roll, flip it around and put it back in, turn on the machine and it starts printing. The secretary just stands there with her mouth open. I write up the bill.)

Secretary: “Y… you aren’t really going to charge me all this?”

Me: “Yes, ma’am, I told you up front what we would charge and I even tried to help you over the phone.”

Secretary: *starts crying* “My boss will be furious when he finds out. I will lose my job over this!”

Me: “I will lose MY job if I don’t demand payment.”

 

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