Taxing Faxing, Part 12
(I work in a small public library with a self-service fax machine. The machine walks you through sending a fax with an automated verbal prompt. A coworker comes to find me at my desk.)
Coworker: “Can you lift the fax machine up?”
Me: “What? Why?”
Coworker: “She got her card stuck in it.”
(Our fax machine does not have a credit card reader. Now confused, I approach the patron.)
Me: “What seems to be the problem here?”
Patron: “My card is stuck in the fax machine.”
Me: “Can you show me where?”
(She points to the paper feed.)
Me: *digging the card from the machine* “How did this happen?”
Patron: “The voice said, ‘put in the card number,’ so I put the card in the machine.”
Me: “Miss, it doesn’t scan the card. It scans the pages you want to fax. You have to manually type the card number using the number keys on the pad.”
(The patron gives me a dumbfounded look.)
Me: *pointing to the numbers* “The numbers on the front of your credit card are the actual account number. That’s how the machine knows to charge your account.”
(Same dumbfounded look.)
Me: *sigh* “Here, let me help you…”
Question of the Week
Have you ever served a bad customer who got what they deserved?