Targeting Sights On Grumpiness

(We’re all in a full staff meeting and training. Near the end one of our managers steps up to talk. It should be noted that we do have one staff member who is generally obnoxious, and another who is very grumpy.)

Manager: “So, for today’s training we’re just going to talk about a few things to improve the patient experience. We want everybody to make a real effort to be friendly, perhaps even smile at the patients.”

(By this point, everyone has cottoned on to the fact that the manager is speaking about only two of our coworkers.)

Manager: “Hey, [Grumpy Coworker], give us a smile?”

Grumpy Coworker: “No.”

Manager: “Well, everyone else just smile more, then!”