Tapping Into A Special Type Of Customer

, , , , | Right | November 27, 2018

(Our tills are connected to the Internet, but the software is out of date, so images on our site do not reliably render.)

Me: “Can I help, sir?”

Customer: “I want to see what kitchen taps are on special offer.”

Me: “Well, our in-store range is in the catalogue and we have a monthly deals flyer; I’m happy to go through them with you.”

Customer: “They’re useless; show me what you have on the computer.”

Me: “I can’t, sir. Due to out-of-date software, product images do not reliably render.”

(He gets huffy and storms off, and I think that is the end of it, but later:)

Me: *on phone* “[Chain and Site], [My Name] speaking.”

Call Centre Rep: “Hi. This is [Rep] from the contact centre. I’ve got a customer on the phone demanding to speak to one of your managers.”

Me: “Okay, do you know what it’s regarding?”

Call Centre Rep: “He refuses to tell me. He is incredibly irate.”

Me: “Okay.”

(The duty manager is on her lunch, so I go to the staff room to pass her the phone. About half an hour later I go on my lunch.)

Manager: “Did you get a customer who wanted to look at taps?”

Me: “Yeah, on the tills. I apologised and said the images don’t reliably render.”

Manager: “Who the h*** decides which taps to buy based on which ones are on offer?!”

(I was more hacked off that he thought he could get me into trouble by whining to my manager where I couldn’t hear him!)

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