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Tapped To Get Bad Customers Today

, , , | Right | May 20, 2021

We have recently been supplied with a card reader that has tapping capability. One of our cashiers called me over.

Cashier: “I don’t know what happened. The customer tapped her card and left but the sale is still on the computer. I can’t get it off; can you do it?”

Me: “The sale hasn’t been paid for. Where did the customer go?”

Cashier: “She left.”

Me: “You run out to see if you can find her. I’ll take over here.”

I put the sale on hold and continue serving customers. A few minutes later the cashier comes back without the customer. I send her on her break and continue serving another customer.

Me: “That will be [amount], please. Are you paying cash or card?”

Customer: “Card.”

I choose the card option and slide the card reader toward the customer, who has already grabbed the bag I have put the stock into. She taps the card and, without waiting to check if the sale has finalised, starts moving away from the counter.

Me: “Excuse me, the payment hasn’t been accepted. Please come back.”

Customer: “But I tapped my card.”

Me: “I know you tapped but it hasn’t registered.”

Customer: “I’d better not get charged twice for this.”

Me: “You won’t be charged twice. Please just tap your card.”

The customer taps quickly and goes to move off.

Me: “Sorry, you are doing it too quickly. You need to wait for the machine to beep.”

Customer: “It’s a tap and go card; I just have to tap and go.”

Me: “No, it’s more like a tap and wait card; you still need to wait to make sure the sale has gone through and get your receipt. Please tap slower.”

She finally does so and snatches the receipt out of my hand.

Customer: “I’d better not get charged twice for this. I’ll be checking my account and will be back if you did.”

Me: “I can assure you that you won’t be charged twice. The receipt only prints out when the sale is finalised.”

Customer: “I’m still going to check.”

I never saw her again. I had to write off the stock from the previous sale as “known shrinkage,” a code we mainly use for stolen stock.

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