Talladega Springs To Mind
Customer: “Do I have signal where I live?”
Me: “I would be happy to check for you. What is your city and state?”
Customer: “I live in Alamb-ma.”
Me: “What is the zip code where you live in Alabama?”
Customer: *gives me a zip code*
Me: “That zip code is a Georgia location. You wanted coverage for Alabama, correct?”
Customer: “Yes, but I don’t know the zip code, so I made one up.”
Me: “That’s fine. Let’s try searching by city name instead.”
Customer: “It begins with T-A-L-L… but… I don’t know the letters after that.”
Me: “Why don’t I just pull up the map for the entire state for you…”
Question of the Week
Have you ever served a bad customer who got what they deserved?