Tall Is The New Small
Me: “Hello, ladies. What can I start you off to drink?”
Customer: “I’ll have a draft beer.”
Me: “Certainly. Would you like the 12 ounce or the 18 ounce?”
Customer: “Oh, bring me the tall.”
(I return with her large beer in a scooner that looks like a mini fishbowl.)
Customer: “Good Lord, this is your 12 ounce?”
Me: “No, ma’am. That’s the 18 ounce. I’m sorry, I must have misheard you. I thought you said the tall beer. Let me go fix that.”
Customer: “I did say tall. Tall is small, you know.”
Me: “I’m sorry, ma’am. We’re not [Coffee Chain]. In beer language, tall means large.
Customer: “Well, you’re just behind on the times. Everybody knows tall is small!”
Question of the Week
Have you ever served a bad customer who got what they deserved?