Talking Your Way Out Of Business

, , , , | Working | October 2, 2020

While on vacation in a resort town, my mom decides we’re going to go hit a few antique stores. One such store has some interesting items for sale, but everything is just stacked haphazardly all over, with some valuable items even piled outside in the rain and getting ruined. An employee — who looks to be the only one aside from the owner — comes up to us while we’re browsing.

Employee: “Can I help you find anything?”

Mom: “Oh, no, we’re just browsing. Things are kind of piled up everywhere, aren’t they?”

Employee: “Yeah, we used to be in the much bigger building next door. But business has been so bad that we couldn’t afford the rent for it, so we moved here. They’re putting in a mattress store over there; can you believe it? There’s no love or appreciation for small businesses anymore.”

Mom: “I’m sorry. Is that why there are things piled up outside?”

Employee: “Yeah, we had to move in a hurry. Hopefully, we’ll do better here and be able to afford a bigger place.”

Mom finally finds something she wants to purchase and goes to the register where the owner is waiting. But a local has just come into the store, and instead of helping my mom, the owner opts to make small talk with the local.

Mom: “I’m ready to pay.”

Owner: “Just a minute, honey.”

She resumed talking to the local.

We stood there for ten minutes, and the owner showed no inclination to end her conversation — which was in no way related to her business. Mom finally gave up, put her purchase back, and we left. Maybe people would appreciate your business more and enable you to afford your rent if you actually paid attention to paying customers.

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