Talking Turkey Results In Mass Deviations

Customer: “I want a turkey, but I’m not sure how large.”

Me: “Well, how many people are you having over?”

Customer: “I don’t know. Maybe seven.”

Me: “How about a ten to twelve-pound turkey?”

Customer: “Oh, that’s too small.”

Me: “Well, then how about a twelve to fourteen-pound turkey?”

Customer: “Oh, that’s too big.”

(We go back and forth like this for ten minutes or so until the customer decides on a fourteen-pound turkey. The customer behind her asks for and gets an eighteen-pound turkey which has a $10 off sticker on it.)

Customer: “How come that turkey’s $10 off? I want $10 off for my turkey.”

Me: “Ma’am, that’s for turkeys that are at least sixteen pounds. Turkeys less than sixteen pounds are $5 off.”

Customer: “I don’t want a turkey that’s that big. Don’t you have a sixteen-pound turkey that’s only fourteen pounds?”

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