Taking You Out Of The Picture
(Our policy is to ID under 40 for all purchases, so I check nearly every customer’s ID.)
Me: “Could I see a piece of photo ID, please?”
Customer: “Uh, I guess so.”
(She shows me her ID through the pocket in her wallet, but the photo is obscured.)
Me: “I’m sorry; could you please take your ID out of your wallet? I can’t see your face.”
Customer: “I really don’t understand why you need to see the photo. You can see the date.”
Me: “Well, the photo helps me verify that the ID belongs to you.”
Customer: “I still don’t understand, but whatever.”
(We finish the transaction and she leaves.)
Coworker: “Did she really just ask why you needed to see the photo on her photo ID?“
Question of the Week
Have you ever served a bad customer who got what they deserved?