Taking Their Sweet Time
Customer: “I’m looking for a book called Like Watery Chocolate For Chocolately Water or something.”
Me: “Like Water For Chocolate by Laura Esquivel?”
Customer: “Um… no… it’s by this Mexican author.”
Me: “Yes, Laura Esquivel. The book is Like Water For Chocolate.”
Customer: “No, it has all these recipes in it.”
Me: “Yes. Like Water For Chocolate by Laura Esquivel.’
Customer: “No, it has, like, this blue cover.”
Me: “Yes. Like Water For Chocolate by Laura Esquivel. I can take you right to it, ma’am.”
Customer: “No, that’s not it! They’re making a movie out of it!”
Me: “Yes, ma’am. The book is Like Water For Chocolate.”
Customer: “No! Oh, you’re just no help at all!” *stomps off*
This story is part of our Bad-Listener Customers roundup!
Read the next Bad-Listener Customers roundup story!
Read the Bad-Listener Customers roundup!
Question of the Week
Have you ever served a bad customer who got what they deserved?
