Taking The Time To Say Thank You

(I’m ringing up a customer, and it proves to be very difficult. There are lots of factors at play, like three discounts I have to apply. She’s doing multiple returns, and we’re also trying to figure out if her store credit card is still active. To top it all off, our registers are old as dirt and can’t handle all of the extra stuff I’m trying to do, so I have to restart the transaction multiple times. I’m pretty good at manipulating our antiquated system, and I’m usually fairly quick on the registers, but all in all, it takes a good ten minutes to process everything for her, and I have to do three separate transactions to make sure everything gets done correctly.)

Customer: “I’m sorry to put you through all of this and take up your time. Thank you so much for your patience.”

Me: *flabbergasted* “Oh, no, thank you! I’m so sorry it’s taking forever and I have to keep starting over. Thank you for waiting all this time!”

(She thanks me multiple times again and leaves. I tell my MOD about how difficult it was and what she said.)

Me: “Literally any other customer would have been yelling at me about eight minutes back, wanting to know why it was taking so long and why I couldn’t do it right the first time. She was fantastic! I’ll help her all day, any day.”