Taking The I Out Of Identity
Cellphone Store | Right
| October 19, 2011
(I am at the front door at my store greeting customers when a customer comes in. I remember helping him activate a warranty replacement phone I ordered for him the previous week. Keep in mind that I am a white guy.)
Customer: “Is that black guy here today?”
Me: “You know his name?”
Customer: “Is [My Name] here?”
Me: “That’s me.”
Customer: “You sure?”
Me: “Uh, yes.”
Customer: “Huh. You sure that’s you?”
Me: “Yes, sir. I check every morning.”
This story is part of the Customers-Who-Can’t-Hear-Themselves roundup!
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
