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Taking Orders Is A Conversation

, , , | Right | February 3, 2019

(I work at a sandwich shop where the employees make the subs right in front of you down an assembly line. It is the beginning of lunch before the lunch crowd rolls in, so there are no customers in the store yet. My coworker and I see two customers walk in, so we approach the bread station and greet them as we wash our hands.)

Me: “Hi! How are you today?”

(The customers nod at me but otherwise ignore us. I’ve finished washing my hands and I’m putting my gloves on at the bread station. The two customers are deeply involved in a conversation.)

Me: “Whenever you’re ready, I can grab your bread selection for you.”

(The customers don’t even acknowledge me, and continue their conversation. My coworker has her hands washed and joins me with her gloves on, and we both stand patiently at the counter while they are chatting loudly and animatedly, facing each other and not even looking at us. Every once in a while my coworker tries to catch their eyes and opens her mouth to speak but they continue to chat, waving their arms around and laughing. Suddenly, mid-sentence, one of the customers snaps his head at us and glares.)

Customer: “So, do you plan on taking our order or not? We’ve been waiting for five minutes already!”

Coworker: *gives me a side glance* “Yeah, sir, we’re ready when you are.”

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