Taking “It Takes A Village” A Little Too Far
I’m standing in front of my register in a home improvement store when a customer with a baby carrier walks up to me.
Customer: “I forgot something in the car. Can you watch my baby while I go and get it?”
I look at her like she has lost her mind.
Customer: “Well, you see, it’s because it’s windy outside.”
Yes, because leaving your kid with a complete stranger is much safer than a little wind. I am briefly contemplating telling the woman that I eat babies for breakfast because the look on her face indicates that if I tell her “no” out loud, we will have a six-hour-long argument about why refusing is unacceptable.
Thankfully, my boss steps in.
Boss: “Sorry, ma’am, we cannot be made to be responsible for children.”
She tries to argue, exactly as I predicted, and he shuts her down so completely that it cuts her off, mid-argument.
About twenty minutes later, she walks through my line, and the first words out of her mouth are:
Customer: “What kind of discount are you going to give me for refusing to watch my child?”
I bite my tongue.
Me: “There’s only one discount available: our credit card deal.”
When she learns that she can’t negotiate the interest percentage the credit card will charge her — “Guarantee me only 2% interest or no deal!” — she decides she doesn’t want it.
Customer: “No, I should get a discount as compensation for the inconvenience of not receiving help with my child.”
I refused to budge, and she finally moved on from that topic and put some paint up to be rung.
Question of the Week
Have you ever served a bad customer who got what they deserved?