Taking Account Of Your Actions, Part 2

(I have been recently hospitalized and underwent emergency surgery, and my husband and I lost a lot of work because of it. I’m a little behind on bills but doing what I can. I come to payment arrangements with multiple creditors, including one I have been continuing to receive phone calls from.)

Caller: “Hi, this is [Caller] from [Credit Card Company] looking for [My Name].”

Me: “Hi. Yeah, this is she. I think I know why you’re calling.”

Caller: “Yes, ma’am. I see here that—”

Me: “You know, I’ve been getting calls from just this company for almost two weeks. We have a payment arrangement. I’ve talked to just about every branch over there.”

Caller: “Yes, I understand—”

Me: “And you are still coming after me! I’m giving you what money I’ve got when I can! Don’t you even read the notes on the account before you call? Do you even know anything about this? Or are you just an air-headed vampire that doesn’t give a d*** whose blood you’re sucking out?”

Caller: “Ma’am, I am sorry to bother you, but I am calling regarding a broken agreement.”

Me: “Uh… pardon?”

Caller: “Yes, ma’am. It appears we tried to follow through on your previous payment agreement, but your bank indicates that checking account was closed. Have you changed banks recently?”

Me: “Um, yeah. I thought I changed everything over, though.”

Caller: “That’s understandable. There’s a lot to think about when opening new accounts. So I’m just calling to see if you wanted to reset the payment arrangement with your new account.”

Me: “Yes, absolutely!”

(After several minutes of setting up the new checking account with the credit card, during which time the caller was amazingly polite, funny, and understanding, we got everything straight. I then asked to speak to her supervisor.)

Supervisor: “Yes, ma’am! What can I do for you?”

Me: “I spoke with [Caller] and she was just amazing. I treated her like crap and she remained respectful and courteous. She was very professional and didn’t belittle me. She was awesome. In the end, I’m giving you money, and I’m happy about it. You have some great people over there. So please give her some recognition or something, because I was a b***, and I can’t say that I would’ve treated me as graciously as she did. Thumbs up, sir!”

Supervisor: “Thanks for the feedback. Have a great day, ma’am!”

(Suffice to say, that lesson was my Christmas present.)

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Taking Account Of Your Actions