Taking Account Of Your Name
(It’s been a long day with difficult customers. A customer that I’ve never seen before walks up to my window and slaps some cash down on the counter.)
Customer: “Put this in my account.”
Me: “Sure thing. What’s your name?”
Customer: “And I want my balance.”
Me: “Absolutely. What’s your name?”
Customer: “I think there’s $200 here.”
Me: “Okay, what’s your account number?”
Customer: “I don’t know that.”
Me: “No problem. What’s your name?“
Customer: “You don’t know me?”
Me: “No, I’m sorry.”
Customer: “But I come in here all the time! Why should I give you my name?”
(The following flies out of my mouth before I can stop myself…)
Me: “Or I could just put this $200 in my account…”
Customer: “[Customer]! It’s [Customer]!”
Me: “Thank you! Here’s your receipt, with your balance. Have a great evening!”
(I didn’t get in trouble. My supervisor was laughing too hard to do anything.)
Question of the Week
Have you ever served a bad customer who got what they deserved?
