Taking A Hard Line

| Working | April 1, 2013

Customer Service: “How may I help you?”

Me: “My neighbor had cable installed last year. Their service line was run along our side and rear property line to the junction box, but it was never buried. We have been tossing it back and forth when we mow thinking it was going to get buried, but apparently it has been forgotten.”

Customer Service: “Okay, I can help you with that. What is the address being served.”

Me: “Well, my address is 202 [street name]. So, their address must be 200 [street name].”

Customer Service: “Oh, we can’t take a service request from anyone other than the customer.”

Me: “But, the line is running through my yard.”

Customer Service: “I’m sorry sir, but they will have to make the request.”

Me:  “Well, let me ask you this, then. Can you take an outage report from anyone other than the customer?”

Customer Service: “Yes, we can. Why?”

Me: “Because I am getting ready to mow my yard, and my neighbor is going to be out of service in about 15 minutes.”

Customer Service: “Fine, sir. I will go ahead and enter your request.”

Me: “Thank you!”

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