Taking A Break From Being A Bad Customer
(I have just broken up an altercation between a racist, white customer and an employee. The customer left but the employee looks like she wants to cry and curl up into a ball. I leave her with my sister and go looking for the manager. I see an employee on their way into the stock room.)
Me: “Hey, can you grab your manager for me for one second?”
Worker: “Okay.”
(A minute and a half later the manager comes out, looking worried.)
Manager: “You wanted to see me?”
Me: “Yeah, this racist customer was yelling at your employee, [Employee,] and she’s really upset. I think you need to send her home or on break or something.”
(The manager looks visibly relieved.)
Manager: “Oh, good, I was told there was a customer who was mad outside.”
Me: “Uh, no… but you do have a worker who’s upset and about to cry in the cookie aisle.”
Manager: “Yeah, yeah, I’ll get on that. I’m just so glad I’m not going to have another customer yell at me.”
Me: “No, that’s just left to your workers.”
(He flushed and quickly went to assist his worker.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.