Takes One To ETF One

| Working | March 21, 2013

(I’m on the phone with a caller, who is canceling his insurance policy mid-term.)

Me: “Per your request, your policy has been canceled. You’ll receive a pro-rated refund of [amount].”

Caller: “That’s not right; you owe me about $50 more than that!”

Me: “As we discussed earlier, in your situation there’s a $50 cancel fee applied.”

Caller: “It’s ridiculous to charge someone to cancel their insurance policy! I co-own a multi-million dollar telecommunications company, and we certainly don’t treat our customers like that! I’ll tell everyone I know how poorly you treated me!”

Me: “May I ask what penalties apply when your customers cancel contracts mid-term?”

Caller: *click*

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