Takes One To ETF One
(I’m on the phone with a caller, who is canceling his insurance policy mid-term.)
Me: “Per your request, your policy has been canceled. You’ll receive a pro-rated refund of [amount].”
Caller: “That’s not right; you owe me about $50 more than that!”
Me: “As we discussed earlier, in your situation there’s a $50 cancel fee applied.”
Caller: “It’s ridiculous to charge someone to cancel their insurance policy! I co-own a multi-million dollar telecommunications company, and we certainly don’t treat our customers like that! I’ll tell everyone I know how poorly you treated me!”
Me: “May I ask what penalties apply when your customers cancel contracts mid-term?”
Caller: *click*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
