Right Working Romantic Related Learning Friendly Healthy Legal Inspirational Unfiltered

Take Notes, Folks

, , , | Right | CREDIT: 95Richard | February 22, 2022

I work in a small IT shop with low traffic, and today, an old person asked me to show him how to use Facebook, Skype, and the Internet basically. I help elderly people with these things almost every week, so there was nothing unusual with his request. Because of the shop’s low traffic, there’s always time to teach the older generation.

My usual tactic with old people is to have them take notes and not only watch me do everything but also try it themselves. After we’re finished, they take a small “exam” where I ask them to do the things we talked about, but with me just observing and not helping. This method has always worked so far. Some of them even got the courage to try new technology stuff themselves and returned just to proudly show off their new tablet/computer/phone skills.

Customer: “I’ll understand everything by watching you doing and explaining it. I’m a fast learner!”

He even refused to take notes. I didn’t want to force him into anything, so I just slowly showed him everything, asking, “Is it okay so far?” from time to time. He always said yes, he understood everything, and that it was not that difficult. We sometimes had breaks to let the information sink in.

We spent an hour and a half going through everything slowly. I honestly believed him that he understood everything. Then, he said:

Customer: “Could you please write all of this on paper? I don’t have my glasses with me and haven’t seen anything on the screen, and everything you were saying seemed difficult, so I didn’t really pay attention.”

I asked him several times during those ninety minutes if everything is all right, so it’s not like he didn’t have a chance to tell me to stop — especially when we were having those five-minute breaks. I understand that he might have felt ashamed for not seeing well or not understanding things, but if that was the case, where did his shame go when he casually said he didn’t listen?

Question of the Week

What has a customer done that made you lose hope for humanity?

I have a story to share!