Take A Stab At Spelling It

, , , , | Right | October 1, 2019

(I work in a call centre who sells electricity to customers across New Zealand.)

Me: “Welcome to [My Company]. You’re speaking with [My Name].”

Customer: “Hi. I’d just like to know my account balance, please.”

Me: “Sure. I just need your customer number, please.”

Customer: “I don’t have it.”

Me: “That’s fine. I’ll just search for the account through your name. May I please have your surname?”

(The customer provides a surname which is either Maori or Samoan, so I don’t understand it and ask her to repeat it. The customer does and I am still unsure.)

Me: “Would you mind spelling that for me, please?”

Customer: “Why, are you thick?”

Me: “Would you mind confirming for me the address of your property?”

Customer: “Why are you being so cheeky?”

Me:  “Excuse me?”

Customer: “I have already given you my name; you don’t need any more information.”

Me: “I was unable to locate your account, so I was after your address to locate it that way, please.”

Customer: “Where are you?”

Me: “Do you mean our call centre?”

Customer: “Yes.”

Me: “Our call centre is located in Christchurch.”

Customer: “I’m going to come down there, I’m going to find you, and I’m going to slice your face off.”

Me: “I am ending this call now.”

Customer: “Why?”

Me: “Because you just threatened me. Goodbye.”

(I hung up on customer, who promptly called back and spoke to my colleague. She then told my colleague that she was going to hunt me down and kill me. My colleague advised she was hanging up on her and the customer said that she was going to kill my colleague, too.)

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