Take A Picture Of The Sign; Maybe You’ll Remember
I worked in a large retail chain in their portrait studio as a manager. The portrait studio was actually an entirely separate company from the retail chain. I had two occasions where I wasn’t working but customers expected me to deal with them anyway.
The first time, I was doing some shopping before heading home after work. A customer found me in the store, nowhere near the studio.
Customer #1: “I need you to give me my pictures!”
Me: “I’m sorry, but the studio closed an hour ago.”
On another occasion, a customer tracked me down in the café.
Customer #2: “Come and take my pictures for me!”
Me: “The studio is closed for lunch right now, ma’am.”
Customer #2: “Where does it say that?!”
I took her over to our six-foot sign and pointed to and read to her where it said, “Closed For Lunch 2:00 pm to 3:00 pm.”
I then walked away and finished my lunch.
Question of the Week
Have you ever served a bad customer who got what they deserved?