Take A Chill Spill

Customer: “I’d like a large strawberry milkshake, please.”

Me: “Sure, that-s—”

Customer: “—But in a medium cup.”

Me: “In… a medium? Ma’am, the large milkshake is 32oz. The medium cup is designed to hold 22oz. It won’t fit.”

The customer considers this for a moment before saying:

Customer: “I’d like a large strawberry milkshake, but in a medium cup.”

Me: “Did you mean a medium milkshake in a large cup?”

Customer: “No! I’d like a large strawberry milkshake, but in a medium cup.”

Me: “I can’t do that, ma’am. The milkshake will spill over the sides.”

Customer: “Why are you making me repeat myself? I’d like a large strawberry milkshake, but in a medium cup!”

I call my manager over, as I don’t know how else to explain it. My manager takes out a medium and a large cup.

Manager: “Ma’am, you want this much milkshake…” *Holds up the large cup.* “…but inside this cup?” *Holds up the medium cup.*

Customer: “Yes.”

My manager then walks over to the milkshake dispenser and pours a large into a medium. It’s clear that this isn’t going to work, as a third of it spills dramatically over the sides. He carries the dripping mess over to the customer.

Manager: “There you go, ma’am, a large milkshake in a medium cup.”

He charged the customer for the large item and stood there expectantly. The customer, through this visual example, suddenly seems to get what they’ve been asking for, but being too embarrassed to admit it, they tap their card to pay, pick up the wet cup, and walk away with an almost-whispered:

Customer: “Thank you.”