The Claims Of Undercooked Were Half Baked

I’m working in a fast food place. It’s so busy we have lines ten people deep at each of the four tills. A customer orders a burger, goes to sit down, and then comes back to the counter.

Customer: “My burger is undercooked and raw in the middle. I want a refund.”

He says this loudly so that everyone can hear him. The shift manager for the day comes to address his concern, and since it’s at my till, I get to see the burger as the box is opened.

It hasn’t been touched. It looks exactly like it did when it was boxed up and given to him. No bite has been taken. There’s not a sesame seed out of place.

My manager takes the burger calmly, rips it in half in front of him, and says in the sweetest, yet sarcastic tone possible:

Manager: “It looks perfectly cooked to me, sir. I’ll get you another burger.”

I still don’t know what his objective was. Did he think we’d refund him and let him keep the raw burger?