Yogurt Brain Freeze

, , , , , | Friendly | January 25, 2018

(I am finishing my last shift at work before taking a leave of absence, as I need to have a minor surgery on my ankle the following Monday. I’ve been working at this frozen yogurt shop for six months. It’s locally owned and very popular, so I’ve seen people I know on just about every shift I work. Everyone I know is aware I work there, as it’s a fun environment and I post about it on social media occasionally. My friend is the one who recommended I apply to work here, so she’s been working at this store for about a year longer than I have. We have just under an hour left until close, so it is slowing down a bit. An acquaintance walks in as I am sweeping up some sprinkles a kid spilled.)

Me: “Hi, [Acquaintance]! Welcome to [Store]!”

Acquaintance: “Hello, I was just at [Burger Shop in the strip mall] and was stopping by in hopes of catching [Friend].”

Me: “Oh, sorry. She isn’t in right now. It’s pretty hard to catch her since she decided to only take a couple shifts a week right now.”

Acquaintance: “That’s too bad. Hey, so, what are you doing here? Just hanging with friends?”

(I look down at my broom, obnoxiously bright tie-dye t-shirt, and hair pulled back with a headband. The broom, shirt, and headband all have the store’s logo. I’m not sure if it is a sincere question.)

Me: “I… work here?”

Acquaintance: “Oh, yeah. I guess that makes sense.”

Me: “…?”

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Unfiltered Story #103979

, , , | Unfiltered | January 20, 2018

(I’m the manager at a fairly popular frozen yogurt shop. We have a regular customer who comes in all the time who always pays in a fistful of change. This time is no different, she gets her yogurt and pays in a handful of nickels and dimes, literally. She then leaves in a rush. Later that night my coworker tells me that the customer from earlier has come back, claiming that someone has stolen a large amount of cash from her car while at our store. Since I was up at the front the entire time she was there, and she had parked her car right in front of our giant glass wall where I could see it, I knew this wasn’t true. I walk out of the back and see that the customer is waiting for me.)

Customer: “I demand that you roll back the tapes so I can see who took money out of my car!”

Me: “I’m sorry, ma’am, but we can’t review our security tapes here at the store, that’s done at our headquarters downtown. You can call the police and file a report if you’d like.”

Customer: “Just call your boss! I know her! My daughter used to work here!”

(After several minutes of this, I finally call my boss and she tells me that this woman has done this several times before, but that she’ll talk to her anyway. I hand the customer my cell phone and she then speed walks outside with it and starts taking pictures of her car and texting them to my boss, while on the phone with her. After a few minutes of what seems like arguing, she hangs up and brings me my phone back.)

Customer: “I’ll be back later tonight to see the tapes!”

(The customer then storms out. My coworker and I just start laughing. We haven’t seen her since.)

With Pregnant Women You Really Have To Crack The Whip

, , , , , | Right | August 18, 2017

(I work at a self-serve frozen yogurt shop, where customers can serve themselves cups of yogurt with various toppings, and weigh it at the end. The one topping we offer that is not self-serve is whipped cream, because customers would have to touch the nozzle to serve themselves, and that’s unhygienic. Employees are the only ones who can touch the nozzle, because we wash our hands with sanitized water frequently. This story happens as a heavily pregnant woman comes in with her husband.)

Woman: “Can I get some whipped cream, please?”

Me: “Of course!” *holds can over her cup* “Tell me when.”

Woman: *grabbing for the can* “No, I’ll do it.”

Me: “I’m sorry ma’am, but I can’t let you. It’s due to the health code; only employees can touch whipped cream cans.”

Woman: “That’s ridiculous. I’ve never heard that in my life!” *continues to try and snatch the can away from me* “Just let me do it. I’m pregnant!”

Man: “Come on, just let her do it. She’s eight months pregnant. Let her do what she wants.”

Me: “Really, I am sorry. It can seem like a silly rule, but we can’t be sure that customers’ hands are totally clean, so we can’t let anyone else touch the nozzle.”

Woman: “Oh, so now you’re calling me dirty?! Give me the can, you little b****!!” *she slaps the can out of my hand and proceeds to put whipped cream on her yogurt herself* “There, was that so hard?”

(I have to throw the can away at this point, since there’s no way to properly sanitize the nozzle, and we can’t risk other customer’s safety in the case that the woman’s hands might have been dirty. The woman rages when she sees me do this.)

Woman: “What the f***?! You just throw it away?! Because I touched it!?”

Me: “Yes! Like I tried to tell you, it’s unhygienic! I can’t keep using a can that someone else has touched—”

(The woman slams her yogurt down on the scale, which causes it to splash up and go everywhere, including all over herself. She starts screaming in frustration, before stomping out, leaving her husband behind.)

Man: “See what you did? This could have all been avoided! She’s pregnant!”

(They left without their yogurts.)

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And That’s How The Calorie-Counting Crumbles

| Right | July 18, 2017

(I work at a yogurt shop one summer in college. Because so many people are weight-conscious, I quickly became aware of the caloric content of everything we sell.)

Customer: “Hi, do you have anything low calorie?”

Me: “Yes, our vanilla frozen yogurt is non-fat, and has [X] calories in a small, and [Y] in a large. The chocolate is low-fat, and has [A] calories in a small, and [B] in a large.”

Customer: “Great, I’ll take the non-fat vanilla, small.”

Me: “Would you like it in a cup or a cone?”

Customer: “A cup. I don’t want the calories from the cone!”

Me: “Okay.” *takes cup, gets ready to serve yogurt*

Customer: “That’s the NON-fat vanilla, right?”

Me: “Yes, ma’am. The vanilla is non-fat.” *dishes out yogurt*

Me: “Would you like any toppings on that?”

Customer: “Do you have any chocolate sauce?”

Me: “Yes, we have regular chocolate sauce and non-fat chocolate sauce.”

Customer: “How many calories in the non-fat sauce?”

Me: “[N] calories.”

Customer: “Okay, I’ll have that.”

Me: *adds sauce*

Customer: “Oh, and put some of that crumbled Reese’s Peanut Butter Cup on it!”

Me: “…”

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Unfiltered Story #90378

, , | Unfiltered | June 27, 2017

(I’m a customer, at a typical frozen yogurt shop, toppings bar, machines for the yogurt, and they weigh your cup to get the price. There’s a couple in front of me, their cups on the scale, I got to the register quite quickly, but there looks like there’s only one girl on staff, who’s quickly trying to empty the trash. She finishes, sanatizes her hands and hurries to the register, apologizing.)
Couple: *talking loudly to each other as the girl rings them up, they pay quickly but stay put with their cups on the scale still talking loudly*

(I’m trying to hurry as my boyfriend is waiting in a long line to get movie tickets and I want to switch soon so he can eat.)

Cashier: *I must’ve made a face because she gives me an apologetic look before the couple finally seem to notice their are other people waiting to pay, pick up their cups and leave*

Me: *puts my cup on the scale and smiles at the girl as she rings me up* “Thank you, have a nice weekend.”

(I put all my extra coins into the tip jar, the staff deserve it, especially her, as the shop’s almost always packed, and people tend to be rude like that all the time.)