Yogurt Brain Freeze

, , , , , | Friendly | January 25, 2018

(I am finishing my last shift at work before taking a leave of absence, as I need to have a minor surgery on my ankle the following Monday. I’ve been working at this frozen yogurt shop for six months. It’s locally owned and very popular, so I’ve seen people I know on just about every shift I work. Everyone I know is aware I work there, as it’s a fun environment and I post about it on social media occasionally. My friend is the one who recommended I apply to work here, so she’s been working at this store for about a year longer than I have. We have just under an hour left until close, so it is slowing down a bit. An acquaintance walks in as I am sweeping up some sprinkles a kid spilled.)

Me: “Hi, [Acquaintance]! Welcome to [Store]!”

Acquaintance: “Hello, I was just at [Burger Shop in the strip mall] and was stopping by in hopes of catching [Friend].”

Me: “Oh, sorry. She isn’t in right now. It’s pretty hard to catch her since she decided to only take a couple shifts a week right now.”

Acquaintance: “That’s too bad. Hey, so, what are you doing here? Just hanging with friends?”

(I look down at my broom, obnoxiously bright tie-dye t-shirt, and hair pulled back with a headband. The broom, shirt, and headband all have the store’s logo. I’m not sure if it is a sincere question.)

Me: “I… work here?”

Acquaintance: “Oh, yeah. I guess that makes sense.”

Me: “…?”

1 Thumbs
289

With Pregnant Women You Really Have To Crack The Whip

, , , , | Right | August 18, 2017

(I work at a self-serve frozen yogurt shop, where customers can serve themselves cups of yogurt with various toppings, and weigh it at the end. The one topping we offer that is not self-serve is whipped cream, because customers would have to touch the nozzle to serve themselves, and that’s unhygienic. Employees are the only ones who can touch the nozzle, because we wash our hands with sanitized water frequently. This story happens as a heavily pregnant woman comes in with her husband.)

Woman: “Can I get some whipped cream, please?”

Me: “Of course!” *holds can over her cup* “Tell me when.”

Woman: *grabbing for the can* “No, I’ll do it.”

Me: “I’m sorry ma’am, but I can’t let you. It’s due to the health code; only employees can touch whipped cream cans.”

Woman: “That’s ridiculous. I’ve never heard that in my life!” *continues to try and snatch the can away from me* “Just let me do it. I’m pregnant!”

Man: “Come on, just let her do it. She’s eight months pregnant. Let her do what she wants.”

Me: “Really, I am sorry. It can seem like a silly rule, but we can’t be sure that customers’ hands are totally clean, so we can’t let anyone else touch the nozzle.”

Woman: “Oh, so now you’re calling me dirty?! Give me the can, you little b****!!” *she slaps the can out of my hand and proceeds to put whipped cream on her yogurt herself* “There, was that so hard?”

(I have to throw the can away at this point, since there’s no way to properly sanitize the nozzle, and we can’t risk other customer’s safety in the case that the woman’s hands might have been dirty. The woman rages when she sees me do this.)

Woman: “What the f***?! You just throw it away?! Because I touched it!?”

Me: “Yes! Like I tried to tell you, it’s unhygienic! I can’t keep using a can that someone else has touched—”

(The woman slams her yogurt down on the scale, which causes it to splash up and go everywhere, including all over herself. She starts screaming in frustration, before stomping out, leaving her husband behind.)

Man: “See what you did? This could have all been avoided! She’s pregnant!”

(They left without their yogurts.)

1 Thumbs
831

And That’s How The Calorie-Counting Crumbles

| Right | July 18, 2017

(I work at a yogurt shop one summer in college. Because so many people are weight-conscious, I quickly became aware of the caloric content of everything we sell.)

Customer: “Hi, do you have anything low calorie?”

Me: “Yes, our vanilla frozen yogurt is non-fat, and has [X] calories in a small, and [Y] in a large. The chocolate is low-fat, and has [A] calories in a small, and [B] in a large.”

Customer: “Great, I’ll take the non-fat vanilla, small.”

Me: “Would you like it in a cup or a cone?”

Customer: “A cup. I don’t want the calories from the cone!”

Me: “Okay.” *takes cup, gets ready to serve yogurt*

Customer: “That’s the NON-fat vanilla, right?”

Me: “Yes, ma’am. The vanilla is non-fat.” *dishes out yogurt*

Me: “Would you like any toppings on that?”

Customer: “Do you have any chocolate sauce?”

Me: “Yes, we have regular chocolate sauce and non-fat chocolate sauce.”

Customer: “How many calories in the non-fat sauce?”

Me: “[N] calories.”

Customer: “Okay, I’ll have that.”

Me: *adds sauce*

Customer: “Oh, and put some of that crumbled Reese’s Peanut Butter Cup on it!”

Me: “…”

1 Thumbs
548

Frozen Yoghurt For Warm Hearts

, , , , , , | Right | June 5, 2017

(I work at a small self-serve frozen yogurt store. One night, a man and his young daughter come in, the daughter clearly excited about getting frozen yogurt. I chat with them, help them out, and everything goes fine until it’s time to pay. He reaches into his wallet to pay, and pulls out a $100 bill. Because $100 bills are so easily faked and because we have so little in our change drawers, our store policy won’t let me accept it.)

Me: “I’m afraid I can’t accept a $100 bill, sir; it’s against our store policy. Do you have another method of payment, like a credit card?”

Customer: “No, this is all I have. Are you sure that you can’t take it?”

(He shows me the entire wallet, which, true to his word, only has $100 bills. By this point, from his accent and the contents of his wallet, it’s clear to me that he and his daughter are foreign tourists out for a late night treat, and as she has been so excited, I don’t have the heart to make her give the yogurt back.)

Me: “In that case, I’ll just let you have the yogurt for free.”

Customer: “Oh! Thank you — but I’ll come back to pay you. I’ll go to the bank and get smaller bills.”

Me: “You don’t have to do that; it’s all right. Have a good night!”

Customer: “No, no, no. I will come back!”

(The two of them start to head out with their yogurt.)

Customer’s Daughter: “Where are we going, Daddy?”

Customer: “To the bank, so that I can pay the lady. Go ahead and eat your yogurt.”

(They leave, and I leave the check open and go back to tending to the store. About fifteen minutes later, I notice a truck pull up in front of the store, and to my surprise, it’s that customer and his daughter!)

Me: “Hello, I see that you are back!”

Customer: “Yes, I went to the bank to get money you can take. Here you are!”

Me: “Oh, thank you!”

(He hands me a $20 to pay. Since I’d left the check open, I was able to give him change and hand it to him.)

Customer: “They closed the exit to here so I had to drive all the way around to the other exit — but I was going to get you your money!”

Me: “Thank you very much for coming back, sir. A lot of people wouldn’t have bothered.”

Customer: “No, thank you for letting us take the yogurt. Have a good night!”

(That girl is lucky to have such a great father!)

1 Thumbs
674

Fro-Yo-No-No

, , | Right | May 30, 2017

(The frozen yogurt shop I work at is in a plaza, next door to a chicken-themed restaurant. I am working one afternoon when a man rushes in and straight up to the counter.)

Me: “Hi, how are you?”

Customer: *hurriedly* “Hi, I placed an order with you. I hope it’s ready—”

(I panic a little, as I was not informed of any order, nor did I see one in the freezer, and he sounds a bit desperate. I am about to reply when the man suddenly starts looking all around.)

Customer: “Oh, this isn’t the chicken place.”

Me: *relieved* “No… it isn’t.”

Customer: “Okay, sorry.”

(He leaves to go next door, and I am left wondering how he confused a bright, vibrant frozen yogurt shop with an under-lit, drab chicken place. I guess he was really in a hurry! I hope his order was ready!)

1 Thumbs
429